Customer Care
Returns and refunds
A clear policy designed to protect the client, the product, and the service standard.
Return window
- Returns may be requested within 14 days from delivery.
- You may handle the item as needed to check nature, characteristics and fit. If you go beyond that, we may deduct any loss of value.
- Return the item complete, with original packaging where possible, and with proof of purchase after contacting Customer Care.
Refunds
- Once the return is received and checked, the customer is informed of the outcome.
- If approved, the refund is issued to the original payment method.
- If you withdraw, we refund the standard delivery cost. Extra-cost options such as express shipping are not refunded unless the law requires it or the error is ours.
Exclusions
- Items showing signs of use are not eligible for a full refund.
- Made-to-measure or otherwise personalized items may be excluded from withdrawal where the law allows. A discount or promotion does not by itself remove the right of withdrawal.
- Customer Care reviews each request carefully to preserve both client protection and product integrity.
Exchanges, gifts, and late refunds
- Exchanges are reviewed especially in case of defective, damaged, or incorrectly sized items, after prior Customer Care communication.
- For gift orders, the team may review credit, exchange, or a dedicated solution according to item condition and proof of purchase.
- If an approved refund is not visible yet, check bank and card-provider timing before contacting the team with order number and return proof.
Digital withdrawal
To exercise your right of withdrawal online, use the dedicated function. You will receive an email receipt with date, time, and statement content.
Online right of withdrawal